Guest Services Resources

Everything you need to create an unforgettable Guest Services experience is right here! Our mission is simple: to help every guest feel seen, valued, and known—because loving people is what we do best.

Be part of something special! Join the Guest Services team and help make Northpoint a place that truly feels like home.

Sunday's Announcements

Everything you need to know for Sunday—updated every Thursday so you’re always ahead of the game.

The Essentials

Got an idea for a Checklist?

We're working hard to develop the checklists you need to rock at your role. You can help by letting us know what checklists are needed.

Logistics and Checklists

Download the Services App

Download the Services app to easily manage your schedule, respond to requests, block dates, and more!

Planning Center How-To's

Christmas Eve Volunteer Roles

Wondering what to expect for your Christmas Eve role? It’s all laid out for you here!

Christmas Eve

Sunday's Volunteer Rotation

Curious who’s serving this week? If you see a question mark next to a name, it means they haven’t confirmed yet!

The Essentials

Manage Your Volunteer Schedule

Manage your schedule, accept or decline requests, block out dates, and more—all the fun stuff to keep your volunteer life in check!

Planning Center How-To's

Christmas Eve Overview Plan

Here are the details you need to know for Christmas Eve.

Christmas Eve

Coffee Setup Checklist

Keep coffee hot and hospitality joyful. This checklist guides you through every step of Sunday morning coffee prep and setup.

Logistics and Checklists

Our Guide to Serving Well

Our guide to creating welcoming, personalized guest experiences where every visitor feels seen, valued, and known.

The Essentials

How to Block Out Dates

Need to block out some dates? Here’s a quick guide to keep your schedule in check and make sure we know when you’re unavailable. Easy-peasy!

Planning Center How-To's

Overflow Guide

Overflow chaos? Not today. Follow this guide like a boss

Logistics and Checklists

Christmas Eve Candle Plan

All you need to help create a magical candlelight moment for our guests.

Christmas Eve

Road Sign Setup Guide

Not sure where the road signs go? This guide’s got you! No more guessing, no more arrows pointing in the wrong direction. Check it out here

Logistics and Checklists

Volunteer Times

Forget your serve time? Same. Here’s the cheat sheet to save us all.

The Essentials

Golf Cart Driver Instructions

From the Parking Lot to Belonging: Golf Cart Routes and Checklist

Christmas Eve

Christmas Eve Volunteer Roles

Wondering what to expect for your Christmas Eve role? It’s all laid out for you here!

Christmas Eve

Download the Services App

Download the Services app to easily manage your schedule, respond to requests, block dates, and more!

Planning Center How-To's

Got an idea for a Checklist?

We're working hard to develop the checklists you need to rock at your role. You can help by letting us know what checklists are needed.

Logistics and Checklists

Sunday's Announcements

Everything you need to know for Sunday—updated every Thursday so you’re always ahead of the game.

The Essentials

Guest Services Roles and Wins

Explore our roles and discover how each team creates experiences that help our guests feel seen, valued, and known.

The Essentials

Overflow Guide for Big Events

Overflow Setup 101 for big events: Because “no more seats” isn’t in our vocabulary.

Logistics and Checklists

Sunday's Volunteer Rotation

Curious who’s serving this week? If you see a question mark next to a name, it means they haven’t confirmed yet!

The Essentials

Manage Your Volunteer Schedule

Manage your schedule, accept or decline requests, block out dates, and more—all the fun stuff to keep your volunteer life in check!

Planning Center How-To's

Christmas Eve Overview Plan

Here are the details you need to know for Christmas Eve.

Christmas Eve

Coffee Setup Checklist

Keep coffee hot and hospitality joyful. This checklist guides you through every step of Sunday morning coffee prep and setup.

Logistics and Checklists

Our Guide to Serving Well

Our guide to creating welcoming, personalized guest experiences where every visitor feels seen, valued, and known.

The Essentials

How to Block Out Dates

Need to block out some dates? Here’s a quick guide to keep your schedule in check and make sure we know when you’re unavailable. Easy-peasy!

Planning Center How-To's

Overflow Guide

Overflow chaos? Not today. Follow this guide like a boss

Logistics and Checklists

Christmas Eve Candle Plan

All you need to help create a magical candlelight moment for our guests.

Christmas Eve

Road Sign Setup Guide

Not sure where the road signs go? This guide’s got you! No more guessing, no more arrows pointing in the wrong direction. Check it out here

Logistics and Checklists

Volunteer Times

Forget your serve time? Same. Here’s the cheat sheet to save us all.

The Essentials

Golf Cart Driver Instructions

From the Parking Lot to Belonging: Golf Cart Routes and Checklist

Christmas Eve

Guest Services Roles and Wins

Explore our roles and discover how each team creates experiences that help our guests feel seen, valued, and known.

The Essentials

Overflow Guide for Big Events

Overflow Setup 101 for big events: Because “no more seats” isn’t in our vocabulary.

Logistics and Checklists