Guest Services Resources

How to: Mute a Conversation

Tired of all the pings? Clean up the noise by muting the chatter that doesn’t matter, while keeping what’s important.

Church Center Help

Got a Question?

If you’re wondering it, someone else probably is too. Help us make this resource more helpful for everyone on the Guest Services team.

The Essentials

Volunteer FAQs

Everything you didn’t know you needed to know… so you can make someone feel seen, valued, and known.

The Essentials

Map of our Facility

Explore the map so you know the layout and can confidently guide guests wherever they need to go.

The Essentials

Volunteer Parking Guide

Everything you need to know about parking so you can arrive prepared and help create a great first impression.

The Essentials

Coffee Brewing Instructions

Your go-to guide for making great coffee and hot cocoa to help you serve every cup with consistency and care.

Logistics and Checklists

Welcome Center Host

Creating a welcoming space where guests feel at ease to ask questions, take a step, and find what they need.

Volunteer Roles

General Tear Down

Restoring every space after services so our campus is clean, organized, and ready for what’s next.

Volunteer Roles

Floater

Providing flexible, behind-the-scenes support so Guest Services runs smoothly and the team can focus on great guest experiences.

Volunteer Roles

Coffee Tear Down

Caring for the coffee environment after services so everything is clean, organized, and ready for the next week.

Volunteer Roles

General Setup

Be the behind-the-scenes team that makes Sunday feel effortless.

Volunteer Roles

Captain

Lead the team that ensures every guest feels seen, valued, and known.

Volunteer Roles

Lead Usher

Lead the team that keeps the auditorium welcoming, smooth, and distraction free.

Volunteer Roles

Usher

Help every guest find a great seat and enjoy a smooth, distraction-free experience.

Volunteer Roles

Auditorium Door

Be the friendly welcome that helps guests feel at ease as they enter the auditorium.

Volunteer Roles

Golf Cart Driver

Give guests a fun, friendly ride and a great first impression of Northpoint.

Volunteer Roles

Coffee Runner

Be the behind-the-scenes hero keeping the coffee bar ready for every guest.

Volunteer Roles

Coffee Host

Create a warm coffee bar where guests feel welcomed and cared for.

Volunteer Roles

Lobby Host

Create a warm welcome for every guest in the lobby and make kids feel extra special.

Volunteer Roles

Front Entry Door

Be the warm welcome guests experience the moment they walk through the doors.

Volunteer Roles

New Guest Receiver

Be the reason a first-time guest says, “We’re coming back.”

Volunteer Roles

Parking Guide

Be the first friendly face guests see as you guide cars safely into the lot.

Volunteer Roles

Volunteer Times

Forget your volunteer time? Yeah, us too sometimes. Here’s the cheat sheet.

The Essentials

Coffee Setup

Keep coffee hot and hospitality joyful. This checklist guides you through every step of Sunday morning coffee prep and setup.

Volunteer Roles

Overflow Guide

Overflow chaos? Not today. Follow this guide like a boss

Logistics and Checklists

Overflow Guide for Big Events

Overflow Setup 101 for big events: Because “no more seats” isn’t in our vocabulary.

Logistics and Checklists

Road Sign Setup Guide

Not sure where the road signs go? This guide’s got you! No more guessing, no more arrows pointing in the wrong direction. Check it out here

Logistics and Checklists

Manage Your Volunteer Schedule

Screenshots to help you navigate the world of Church Center—manage your schedule, requests, block dates, and all the fun stuff.

Church Center Help

Download the Church Center App

Download the Church Center app to easily manage your schedule, respond to requests, block dates, and more!

Church Center Help

Got an idea for a Checklist?

We're working hard to develop the checklists you need to rock at your role. You can help by letting us know what checklists are needed.

Logistics and Checklists

Our Guide to Serving Well

Our guide to creating welcoming, personalized guest experiences where every visitor feels seen, valued, and known.

The Essentials

Sunday's Announcements

Everything you need to know for Sunday—updated every Thursday so you’re always ahead of the game.

The Essentials