Guest Services Resources

General Setup Crew

Be the behind-the-scenes team that makes Sunday feel effortless.

Volunteer Roles

Captain

Lead the team that ensures every guest feels seen, valued, and known.

Volunteer Roles

Lead Usher

Lead the team that keeps the auditorium welcoming, smooth, and distraction free.

Volunteer Roles

Usher

Help every guest find a great seat and enjoy a smooth, distraction-free experience.

Volunteer Roles

Auditorium Door Greeter

Be the friendly welcome that helps guests feel at ease as they enter the auditorium.

Volunteer Roles

Golf Cart Driver

Give guests a fun, friendly ride and a great first impression of Northpoint.

Volunteer Roles

Coffee Runner

Be the behind-the-scenes hero keeping the coffee bar ready for every guest.

Volunteer Roles

Coffee Host

Create a warm coffee bar where guests feel welcomed and cared for.

Volunteer Roles

Foyer Host

Create a warm welcome for every guest in the foyer and make kids feel extra special.

Volunteer Roles

Front Entry Door

Be the warm welcome guests experience the moment they walk through the doors.

Volunteer Roles

New Guest Receiver

Be the reason a first-time guest says, “We’re coming back.”

Volunteer Roles

Traffic Controller

Be the first friendly face guests see as you guide cars safely into the lot.

Volunteer Roles

Volunteer Times

Forget your serve time? Same. Here’s the cheat sheet to save us all.

The Essentials

Coffee Setup Checklist

Keep coffee hot and hospitality joyful. This checklist guides you through every step of Sunday morning coffee prep and setup.

Logistics and Checklists

Overflow Guide

Overflow chaos? Not today. Follow this guide like a boss

Logistics and Checklists

Overflow Guide for Big Events

Overflow Setup 101 for big events: Because “no more seats” isn’t in our vocabulary.

Logistics and Checklists

Road Sign Setup Guide

Not sure where the road signs go? This guide’s got you! No more guessing, no more arrows pointing in the wrong direction. Check it out here

Logistics and Checklists

Manage Your Volunteer Schedule

Manage your schedule, accept or decline requests, block out dates, and more—all the fun stuff to keep your volunteer life in check!

Planning Center How-To's

Sunday's Volunteer Rotation

Curious who’s serving this week? If you see a question mark next to a name, it means they haven’t confirmed yet!

The Essentials

Download the Church Center App

Download the Church Center app to easily manage your schedule, respond to requests, block dates, and more!

Planning Center How-To's

Got an idea for a Checklist?

We're working hard to develop the checklists you need to rock at your role. You can help by letting us know what checklists are needed.

Logistics and Checklists

Guest Services Roles and Wins

Explore our roles and discover how each team creates experiences that help our guests feel seen, valued, and known.

The Essentials

Our Guide to Serving Well

Our guide to creating welcoming, personalized guest experiences where every visitor feels seen, valued, and known.

The Essentials

Sunday's Announcements

Everything you need to know for Sunday—updated every Thursday so you’re always ahead of the game.

The Essentials